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Follow-up board · Available now

Know which quoteor callback needsyour attention next.

A simple follow-up board for landscapers and local trades. Add an enquiry, choose the next action and see what is due. You make the call and record the outcome.

Create my follow-up boardTry the sample board

Manual tracking works before any phone setup. Nothing on the board calls or texts your customers. Missed-call text-back and voice answering are separate: they need business review, carrier approval and a successful test, and are not live today.

See text & voice examplesApply for text-back

Built for businesses that work with their hands.

Landscaping & groundsHome servicesLocal trades

Useful today

Start with the enquiries you already have.

Add a call, voicemail, email or referral to the board as it comes in. Each enquiry gets one next action and a due time, so the callback you promised and the estimate waiting on a decision stay in view. Mark it won or lost when you know.

If your current system already keeps every quote moving, this may not add enough for you. Try the sample board first: it uses fictional enquiries and sends nothing.

All practical guides

Text or talk

Two ways to keep
the conversation going.

See a text-back exchange. Hear a sample receptionist call. In both, you handle the quote and the next step.

After caller opt-in

Missed call? Text back.

Give callers a way to share the job by text when you can’t pick up.

Cedar Ridge Landscaping · Sample conversation

Business · after consent & confirmation

Hi, this is Cedar Ridge Landscaping. Sorry we missed your call! Reply here and we'll help you right away. Reply STOP to opt out, HELP for help.

Jamie · Caller

Hi, a fence panel came down. I’m on the north side of town. Could someone call tomorrow after four?

Fictional messages. Nothing is sent.

Texting starts after business review, carrier approval and a successful line test.

How text-back works
Voice pilot · In development

Let callers talk it through.

An AI receptionist could take the details while you stay focused on the job.

Hear a sample call

A fence repair enquiry

0:00 / 0:36

Scripted sample using the configured receptionist voice. Fictional caller; timing and phone sound are edited. Not a live call.

Read the call transcript
  1. AI receptionist: Hi, you've reached Cedar Ridge Landscaping. I'm the AI receptionist. How can I help?
  2. Caller: Oh, hi. Yeah, I'm Jamie. We've got a fence panel that's come down... I was wondering if someone could take a look?
  3. AI receptionist: Sure, I can take a message for the team. What part of town are you in?
  4. Caller: We're on the north side, just by the park.
  5. AI receptionist: Okay. And when's a good time to call you back?
  6. Caller: Um... tomorrow? Anytime after four, really.
  7. AI receptionist: After four tomorrow. Got it. The team will need to confirm a time and a quote with you.
  8. Caller: Yeah, no problem. Thanks for that.
  9. AI receptionist: You're welcome, Jamie. Bye for now.
  10. Caller: Thanks. Bye.

Example note for the owner

Jamie · Fallen fence panel

North side of town. Prefers a callback tomorrow after 4 pm. Confirm contact details, address and availability.

Illustration only · No booking or quote confirmed

Voice is not available to activate yet. Pricing and limits will be agreed before a pilot; it is separate from text-back.

About the voice pilot

Text-back · after approval

Less phone tag.
More to go on.

Give callers a way to explain what they need while you finish what you’re doing. Come back to the request, the conversation and a clear next action.

  1. 01

    Your phone rings first

    Keep your number and your carrier. Only unanswered calls forward to your approved BookedBack line.

  2. 02

    The conversation can continue

    Once callers opt in and confirm by text, they can share the job, their area and when they need help. Your business is identified throughout.

  3. 03

    You take it from here

    Review the enquiry, reply or call back, then record the outcome. Quotes and confirmed bookings stay in your hands.

See the full workflow

Less chasing. More clarity.

The details you need.
All in one place.

One place to read the full conversation, pick up where it left off and see what happened next.

The details, together

Job, area and preferred timing — when the caller provides them. No need to piece together a callback from memory.

A person when it matters

Take over the conversation yourself. Requests for a human pause the automated flow.

Outcomes you record

Mark the result yourself. See what was handled, what needs a reply and what turned into work.

BookedBackSample workspace

Cedar Ridge Landscaping

Your callback queue

JM

Jamie M.

After consent & confirmation

Hi, this is Cedar Ridge Landscaping. Sorry we missed your call! Reply here and we'll help you right away. Reply STOP to opt out, HELP for help.

A fence panel came down. Could you give me a quote? I can send the address — next week would be good.

Ready for your reply

Repair a fallen fence panel

Awaiting addressNext week preferred
Fictional people & conversations. Nothing is sent.
Made for landscapers and local trades

Text-back pricing · After activation

Start free.
Pay when they reply.

Pay for a real customer conversation, with no monthly subscription or setup fee. No meaningful reply means no conversation charge.

These are text-back service charges. Creating a board and adding manual enquiries do not incur conversation charges or activate texting.

Check your phone setup first — free

Pay as you go

No monthly fee

$2CAD · per conversation

1 free conversation once per verified business. Applicable tax included.

  • 1 business line · 7 days of included messaging per conversation
  • Up to 12 AI replies, then human handover
  • $50 default monthly limit, adjustable
  • Shared inbox, conversation history and outcomes
  • Help with forwarding and your first test call
Apply to start free

Free application. Texting and billing are not live yet. After your successful line test, review the terms and add payment details before pay-as-you-go service starts.
See what’s included and the full terms

Before you apply

Good questions.

The practical details, so you know exactly what you’re signing up for.

What can I use today?

The manual follow-up board is available now. Add an enquiry, choose your next action and record the outcome. You make the call or send the message yourself. Creating a board and adding manual enquiries do not incur conversation charges or activate a phone service. Automated text-back and voice have separate approval and activation requirements.

Why use this if I already have voicemail and texts?

Voicemail and texts can already tell you someone called. BookedBack adds a place to manage the next step: who needs a callback, which estimate needs a follow-up, and what you marked won or lost. You can add enquiries from your existing channels before text-back activation. If your current system already keeps every enquiry moving, this may not add enough value for you. Try the sample follow-up board before applying.

Do I have to change my phone number?

No. Your existing number stays with your provider and rings first. Once setup is approved, you enable conditional forwarding for unanswered calls. Texts come from a dedicated BookedBack toll-free number that identifies your business. You can reverse forwarding through your carrier at any time.

Can I start texting as soon as I apply?

Applications are open now. We review each business, arrange carrier verification and help you test your line before activation. Carrier review typically takes one to two weeks after submission and can take longer. No texts are sent while your line is awaiting approval, and nothing is charged on application.

What does the AI do?

It helps collect the caller’s request, area and preferred timing, then presents the conversation for you to review. It can make mistakes. It does not confirm appointments or invent quotes; you make those decisions. A request to speak to a person pauses the automated conversation for human takeover.

Is this for marketing texts?

No. BookedBack is for following up on eligible missed-call enquiries with the required consent. It does not send cold campaigns. STOP and HELP are supported. Consent and your business details are reviewed during setup before any line can go live.

What does the text-back service cost?

After text-back activation, your allowance includes 1 free conversation once per verified business. Then pay $2 per engaged customer conversation, including applicable tax, billed monthly. A meaningful enquiry after consent starts the charge; a missed call, consent keyword, unanswered message, test or duplicate does not. Flag spam or a wrong number for review before invoicing; flagged charges are held while reviewed. No monthly subscription or setup fee. Your adjustable monthly limit starts at $50.

Know what needs
your attention next.

Create your follow-up board and add the enquiries you already have. Want missed-call text-back too? Apply separately.

Create my follow-up board